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cancellation policy

To all our Valued and New Clients,

When booking an appointment for a treatment at Skin by Jessica Luise, we require a 50% Booking Fee be made over the phone at time of booking your appointment or online via our website.

This Booking Fee will be deducted from the total amount of your treatment on the day you attend.  We also require you to confirm your appointment via text, phone, or email 48 hours prior to attending.

If we do not receive your confirmation or booking fee 48 hours prior to your appointment, we will cancel your booking.

 If you pay a Booking Fee but do not show for your appointment, then your Booking Fee becomes non-refundable.  

If you contact us and are not able to attend your appointment due to a medical emergency or extreme unforeseen circumstances, your Booking Fee will be retained on file and applied against your next appointment.

We understand that last minute cancellations can happen due to unforeseen circumstances, however, please keep in mind that we are a small business and if we do not receive 48 hours cancellation notice, then it is impossible for us to fill your vacant appointment on the day.

Please turn up for your appointment on time; if you are late for your appointment time we will have to adjust your treatment time accordingly to accommodate for other appointments. Please respect others in the clinic and have your phone off or on silent. Please do not watch videos or talk on the phone when in clinic. With love and respect, Jessica Luise xx